Thank you for shopping with us!
If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item, Vida Verde will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Vida Verde will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment. Therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
If you received a wrong product, we will collect it free of charge. We will also cover the cost of shipping of the replacement item.
We recommend you include a video or photo of the defective product for proof to refund or replace the product.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
If you have more questions on refund and return, feel free to contact us at email@example.com. If you have already placed your order, please include the details of your order as well as enquiry. We will be happy to assist your enquiry.