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All orders are still being dispatched within 1-2 business day. However, some deliveries may be delivered later than usual due to delays associated with COVID-19 (See Below for more info).
Estimated Delivery: The approximate delivery time is about 5-7 working days, but it may vary depending on the location of the shipment destination.
Product Condition: Do not accept the order from the courier service if you think the outer packaging of the product is damaged or being tampered with.
Shipping Costs: There will be a shipping charge based on the weight of the product. Please check the applicable shipping options while doing check out.
Free Shipping: All orders above ₹999 will be eligible for free shipping. Please select the free shipping option while checking out.
Shipment Tracking: Once your order is processed and shipped, you will receive an email with the tracking number. Delivery Times may incur delays during holidays or extreme weather events in senders or receivers location.
We will only be able to attempt the delivery once. If the order is returned to Vida Verde because it was unclaimed or had a wrong address mentioned while placing the order, the customer will be responsible for the delivery re-attempt fee. If the customer would prefer a refund of the returned package, Vida Verde holds the right to deduct up to Rs.199 from your total order amount. No replacement packages will be offered by Vida Verde for unclaimed or incorrectly addressed packages.
Shipped Plant Size: In case of customer ordering any plant-based product, the size, and shape of the actual plant may differ from the image shown on the actual product page.
Product Unboxing: Unbox the received product as soon as you get it and contact to us in case any content is missing or damaged.
You may also refer to our Return and Refund Policy in case of any issue.